Improve Data Accuracy, Automate Processes, and Unlock Actionable Insight
Improve Data Accuracy, Automate Operations, and Unlock Real-Time Insight
Accurate Data. Automated Processes. Actionable Insight.
SmartWorks Compass helps utilities connect data, automate workflows, and turn operational information into trusted insight.
Start with the Platform. Expand as You Grow.

Start with the Platform. Expand as You Grow.

SmartWorks Compass brings meter data management, workflow automation, analytics, and AI together to support the meter-to-cash lifecycle.

SmartWorks Compass utility dashboard

Data Foundation

Clean, validate, and manage AMI data with scalable MDM and VEE.

Workflow Automation

Automate meter-to-cash processes like MIMO and service workflows.

Advanced Analytics

Monitor performance, identify trends, and forecast with confidence.

SmartWorks Compass utility dashboard

AI-Powered Insights

Ask questions and get instant answers with SmartWorkd Athena.

Why Utilities Choose SmartWorks Compass
Why Utilities Choose SmartWorks Compass

Built for Utility Operations

Get more value from your existing CIS and AMI investments with connected data, automation, and analytics.

Modular deployment

Support growing meter data volumes and expanding operational needs.

Operational scalability

Proven at high data volumes and growing utility demands

Connected Utility Systems

Connect data and workflows across CIS, AMI, and other utility systems.

AI and Advanced Analytics

Extend your utility’s capabilities with forecasting, operational insights, and AI tools.

Connect Utility Data Across Systems
SmartWorks Compass utility dashboard

Connect Utility Data Across Systems

SmartWorks Compass integrates with key utility systems to help teams create a more complete view of operations, customers, meter data, and network performance.

Supported integration areas include CIS, AMI and AMR meter read sources, GIS, distribution modeling and management systems, SCADA, workforce management, and other utility systems.

By connecting data across the utility environment, Compass helps utilities improve visibility, align decisions, and reduce reliance on disconnected tools and manual analysis.

Built for Utility Teams
Built for
Operations
Customer Service
Leadership
IT & Data
 Teams.

Operations
Streamline workflows and simplify complex processes across daily operations

Billing & Customer Service
Improve accuracy, reduce exceptions, and resolve issues faster

IT & Data Teams
Integrate systems and ensure data quality across your environment

Leadership
Access real-time insight to support better decision-making

One Platform. Multiple Ways to Solve Utility Challenges.

One Platform. Multiple Ways to Solve Utility Challenges.

SmartWorks Compass brings together data, automation, analytics, and AI—organized around the outcomes your utility needs to achieve.

Meter Data Management

Ensure accurate, reliable meter data with scalable data management, validation, and exception handling.

Key Capabilities

  1. MeterSense (MDM)
  2. VEE / Data Quality
  3. Exception Management
Utility Workflow Automation

Streamline move-in/move-out, service orders, and operational workflows to improve efficiency and reduce delays.

Key Capabilities

  1. Move-In / Move-Out Automation
  2. Automated Connect / Disconnect
  3. Workflow Automation
Advanced Utility Analytics

Monitor performance, identify trends, and forecast usage with advanced analytics and KPI dashboards.

Key Capabilities

  1. KPI Dashboards
  2. Forecasting
  3. Usage & Load Analytics
Turn Utility Data into AI-Enabled Insight

Use Athena to access insights through natural language, without IT bottlenecks or complex queries.

Powered by Athena

  1. Direct Insight
  2. Instant Insight
  3. VEE Acceptance Prediction
  4. AI Baseline & Forecast
Specialized Utility Needs

Extend the platform with specialized capabilities for evolving market and operational demands.

Key Capabilities

  1. Load Settlement
  2. DER Analytics
  3. EV Analytics
  4. Water Loss / Gas Modules
Improve Customer Engagement

Complement your SmartWorks Compass platform with standalone customer portal solutions designed to enhance engagement and self-service.

Customer Portal Solutions

  1. Residential Portal
  2. C&I Portal

Explore the full range of SmartWorks Compass capabilities

From Data to Action in Four Steps
From Data to Action in Four Steps
Built on SmartWorks Compass, this simple, structured approach transforms utility data into operational value moving seamlessly from integration to insight.
How it Works
Connect
Seamlessly integrate utility data from across your operations.
Analyze
Transform raw data into intelligence with powerful analytics.
Automate
Deploy intelligent workflows to automate processes and tasks.
Optimize
Drive better decisions and operational efficiency using data-driven insights.
Supported from Implementation to Expansion
Supported from Implementation to Expansion
SmartWorks supports utilities through planning, configuration, training, implementation, and ongoing platform support.
Plan
Align goals, priorities, systems, and implementation needs.
Configure
Tailor SmartWorks Compass to utility workflows, data, and operating requirements.
Train
Support teams with training and guidance to build confidence.
Implement
Deploy SmartWorks Compass with structured support and practical implementation planning.
Expand
Add modules and periodic updates as utility needs evolve.
As utility needs change, SmartWorks Compass can be expanded through additional modules and platform updates designed to introduce meaningful improvements without unnecessary disruption.
Trusted, Secure SaaS for Critical Utility Operations

Trusted, Secure SaaS for Critical Utility Operations

SmartWorks Compass is a secure, cloud-hosted platform built to meet the strict reliability, security, and compliance demands of modern utilities.

  1. 99.8%+ uptime for consistent, uninterrupted operations
  2. SOC 2 Type II audited with validated security controls
  3. End-to-end encryption to protect sensitive utility data
  4. Resilient architecture with proven disaster recovery
SmartWorks Compass is a secure, cloud-hosted platform built to meet the strict reliability, security, and compliance demands of modern utilities.

With real-time performance monitoring and a platform designed for scale, utilities can operate with confidence—knowing their data and systems are secure, reliable, and always available.

*Actual SLA or historical uptime metrics may vary.

SmartWorks Compass FAQ
Frequently Asked Questions
What is SmartWorks Compass?

SmartWorks Compass combines meter data management, workflow automation, analytics, and AI to help electric, water, and gas utilities turn data into action.

Does Compass work with our existing systems?

Compass integrates with CIS, AMI, and other utility systems to support billing, analytics, and operational workflows. Integration requirements are reviewed during project planning.

Can our utility start with individual modules?

Yes. Start with the capabilities your utility needs today and add modules as your priorities evolve.

What utility processes can SmartWorks Compass automate?

Depending on your modules and integrations, Compass can automate move-in/move-out, remote connection and disconnection, and meter data validation and exception handling.

How does SmartWorks Athena complement SmartWorks Compass?

Athena adds AI tools that help utility teams explore data, identify patterns, predict usage, and support data validation.

What implementation and training support does SmartWorks provide?

SmartWorks provides project planning, configuration, implementation, training, and ongoing support to help your team adopt and expand its use of Compass.

See How SmartWorks Fits Your Utility
See How SmartWorks Fits Your Utility
SmartWorks, a division of N. Harris Computer Corporation, is part of a utility group that serves over 1,000 customers across North America and the Caribbean.
Our solutions empower electric, water, and gas utilities to unlock the full value of their smart infrastructure investments.
With advanced analytics, intuitive visualizations, and automation tools built to optimize utility operations, SmartWorks Compass transforms data into actionable insights—backed by the support of our experienced professional services team.
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