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SmartWorks Delivers Scalability
SmartWorks Delivers Scalability, Reliability, and High Performance to Support Growth in the Energy and Water Services Sector
A highly scalable Cloud-based SmartWorks Compass platform hosted on IBM Cloud

Ottawa, ON, December 13, 2022 — SmartWorks, a division of Harris Computer Systems (“Harris”), a fully owned subsidiary of Constellation Software Inc. (“Constellation”) (TSX:CSU) today announced a new highly scalable cloud-based SmartWorks Compass platform hosted on IBM Cloud. The new SmartWorks Compass 5.1 offers utility clients a highly secure solution with rapid scalability, high availability, streamlined processes and reduced costs.

“As Advanced Metering Infrastructure (AMI) has matured, the data processing, storage, and security expectations of utility companies have evolved,” said Joe Mahony, Vice President of Research and Development for SmartWorks. “IBM Cloud infrastructure has played a key role in helping SmartWorks meet these evolving needs, enabling us to achieve levels of performance and scalability far beyond our previous tests, and well above our expectations.”

SmartWorks Compass is a utility decision management solution that intelligently interprets the smart meter data collected in the meter data management (MDM) system including; interval readings, register readings, meter-related problems, outage information, data quality information, and more. To deliver the flexibility, value and functionality needed for large scale utilities throughout North America, the companies successfully completed a round of rigorous performance and scalability testing of the new cloud-based solution.

The SmartWorks Compass 5.1 software was able to load and perform full VEE (Validation, Estimation, and Editing) on 288,000,000 meter reads in only 2 hours. The tests were performed in a simulated production environment for a 1,500,000 meter electric utility, with multi-channel, 15 minute resolution data across the entire meter population, and with two years of online data storage. As a result, the recent tests meet the needs of clients in a secure and affordable solution. IBM Cloud has enabled SmartWorks to meet the needs of a wide range of utility customers, providing an affordable option for smaller municipalities as well as the capacity and robustness needed for large municipalities and investor-owned utilities.

“As energy and utility providers continue to evaluate the best ways to equip their teams with scalable work environments, they’re also looking for secure solutions to support this flexibility. IBM Cloud offers a secure environment and the flexibility to scale the workload up or down as needed by the client,” Marcus Buckle, IBM Cloud Leader - Canada. “We are making it easier for ecosystem partners like SmartWorks to build secure, flexible, scalable, integrated cloud solutions by hosting their platforms on IBM Cloud.”

About SmartWorks

For over a decade, SmartWorks has been providing best-in-class meter data management and analytics solutions to utilities throughout North America and the Caribbean. Currently, our technology development efforts largely focus on three specific areas:

  1. SmartWorks Compass, a robust utility decision management solution that seamlessly converts volumes of data into powerful insights and automated actions.
  2. MeterSense, a scalable, configurable and powerful meter data management (MDM) solution that quickly manages and intelligently interprets growing volumes of critical smart meter data.
  3. SmartWorks Connect, a sophisticated web-based consumer engagement solution that delivers the power of utility analytics to residential, commercial and industrial customers.

SmartWorks is the data-driven intelligence engine of Harris Utilities, a division of N. Harris Computer Corporation and its parent company, Constellation Software, a publicly traded company on the Toronto Stock Exchange (CSU) which serves over 125,000 customers in over 100 countries.


Harris expands its utilities portfolio with the acquisition of SilverBlaze
Ottawa, ON – Harris, a global vertical market software provider and acquirer, broadened its utilities portfolio by acquiring the business of SilverBlaze Solutions Inc.(SilverBlaze), a provider of award-winning customer service and engagement software solutions.
Harris began its operations in the municipal utility sector 45 years ago and continues to build upon its leadership position with the acquisition of SilverBlaze. Jim Simak, Senior Executive Vice President says, “We are pleased to be able to acquire SilverBlaze, which will complement our existing offerings and drive even greater value to our many clients. Our clients will be able to deliver the future of self-service, touchless and omnichannel experiences to millions of customers and citizens they serve, which has never been more critical and necessary.”
Headquartered in Ontario, Canada, SilverBlaze specializes in providing self-service portal and intelligent form software to electric, water, gas, telecom, and multi-service utility companies throughout Canada, the United States, and the Caribbean. SilverBlaze’s founding partner and co-owner, Dan Mair comments, “This is a win-win-win for all stakeholders. Not only does Harris provide the company a permanent home for SilverBlaze, but it also offers a rewarding and growing environment for our employees. Our customers also benefit as their investment in SilverBlaze is secured and protected for decades to come.”
Harris’ long-term commitment to our employees and their career development was a vital factor for SilverBlaze when considering their next steps. Harris welcomes co-owners Neil Atkinson, David Harty, Dan Mair, and the SilverBlaze employees to the organization.

4: BTU
Randy Trimble, P.E., Executive Director, Energy Delivery at BTU
"With SmartWorks Compass, Bryan Texas Utilities is now able to complete up to 2,500 service orders in one day."
4: BTU
Randy Trimble, P.E., Executive Director, Energy Delivery at BTU
"With SmartWorks Compass, Bryan Texas Utilities is now able to complete up to 2,500 service orders in one day."
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Maximize Your ROI
Maximize Your ROI With SmartWorks Today
More than 300 utilities throughout North America and the Caribbean rely on SmartWorks to maximize their smart infrastructure return on investment.
With advanced analytics, powerful visualizations and holistic automation tools to make every part of your utility more efficient and a professional services team to help you, getting started with SmartWorks Compass has never been easier.