Explore company news, product announcements, customer updates, and other developments from SmartWorks.
News and Updates From SmartWorks
News and Updates From SmartWorks
Explore product announcements, customer milestones, company news, and developments from across SmartWorks.
SmartWorks Delivers Scalability
FEATURED UPDATE · 2026
Introducing SmartWorks Athena AI
SmartWorks Athena brings practical AI to utility data, decisions, and operations—helping utility teams explore information, uncover relevant patterns, and move more efficiently from questions to insight.

Athena-powered capabilities work with SmartWorks Compass and compatible utility data environments to support operational analysis, reporting, forecasting, and more informed decision-making.

SmartWorks Announcements
CUSTOMER SPOTLIGHT
JULY 29, 2025
Naperville Advances AI-Driven Grid Modernization With SmartWorks Compass

Naperville’s public power utility is using SmartWorks Compass to manage meter data and support load forecasting, electric-vehicle planning, distributed-energy-resource visibility, and more informed grid investment decisions.

PRODUCT ANNOUNCEMENT
APRIL 29, 2024
Patented Instant Insight Software Transforms Utility Data Interaction

SmartWorks introduced Instant Insight to help utility professionals ask questions in everyday language and access relevant data analysis without relying on complex database queries.

PLATFORM NEWS
DECEMBER 13, 2022
SmartWorks Compass Demonstrates Scalability and Performance

Performance testing demonstrated the ability of SmartWorks Compass to process high volumes of meter data in a simulated large-utility environment hosted on IBM Cloud.

News From Across Harris Utilities
FROM THE HARRIS UTILITIES ECOSYSTEM
News From Across Harris Utilities
Explore selected announcements from the broader Harris Utilities ecosystem and learn how complementary businesses and capabilities continue to expand the solutions available to utilities.
HARRIS EVENTS
December 7–10, 2026
Aurora, Colorado
Explore the SmartWorks Agenda for HCTC 2026

Discover four days of practical utility learning, including Compass product updates, AI and analytics, VEE best practices, Rules Engine training, customer-led discussions, and opportunities to help shape the SmartWorks roadmap.

HARRIS UTILITIES NEWS
JUNE 7, 2023
Harris Acquires Questline Digital

Harris expanded its utility portfolio with the acquisition of Questline Digital, a provider of digital marketing, customer communication, and engagement solutions for utilities.

HARRIS UTILITIES NEWS
June 18, 2020
Harris Expands Its Utility Portfolio With SilverBlaze

The acquisition of SilverBlaze added customer self-service, portal, and digital-form capabilities to the growing Harris Utilities ecosystem.

Utility Insights, Customer Stories, and Product Resources
EXPLORE MORE FROM SMARTWORKS
Utility Insights, Customer Stories, and Product Resources
Explore case studies, videos, product information, and practical resources created to help utilities get more value from their data, systems, and smart infrastructure investments.