Streamline move-in/move-out, service orders, and operational workflows to improve efficiency and reduce delays.
Utility Workflow Automation
Utility Workflow Automation
Streamline move-in/move-out, service orders, and operational workflows to improve efficiency and reduce delays.
Request Demo
Utility Operations Move Fast — Manual Processes Slow Them Down

Move Faster with Connected Utility Workflows

Utilities manage a constant flow of operational activities across billing, customer service, field operations, and AMI systems. When service requests and workflows rely heavily on manual coordination, delays and inefficiencies can quickly impact both staff and customers.

Common operational challenges include:

Delays in routine service workflows, including move-in/move-out and connect/disconnect

device_hub

Manual coordination between CIS, AMI, and field systems

Slow service order execution

Limited visibility into workflow status

Increased operational overhead from disconnected processes

As operational demands grow, utilities need more efficient ways to manage routine processes while maintaining accuracy and control.

From Manual Coordination to Automated Workflows

WORKFLOW TRANSFORMATION

From Manual Coordination to Automated Workflows

Many utility processes still depend on spreadsheets, email and coordination between multiple teams. SmartWorks Compass helps utilities automate repeatable workflows, connect activities across systems and improve visibility from request through completion.

Before: Manual Processes

Operational activities are tracked through spreadsheets, email and disconnected handoffs, making status and exceptions difficult to monitor.

Before: Manual
Utility Workflow Manual
After: Automated
Utility Workflow Automation

After: Automated Workflows

Configurable workflows help route tasks, coordinate systems and provide greater visibility into operational activities and exceptions.

Streamline Operations with SmartWorks Compass

Streamline Operations with SmartWorks Compass

SmartWorks Compass connects operational activities across CIS, AMI and other utility systems. Configurable workflows can route tasks, manage approvals, surface exceptions and provide greater visibility from request through completion.

Utilities can apply automation to common processes such as move-in/move-out and connect/disconnect, as well as other repeatable workflows that benefit from improved coordination and control.

Process Flow Graphic
HOW IT WORKS
Connect Systems, Teams and Operational Activities
Customer Information System
Customer and account
information. service requests, and billing data.
SmartWorks
Compass
SmartWorks Compass
orchestrates and automates
meter-to-cash operations.
Workflow
Management
Automated worktlows route tasks, manage approvals, and ensure accuracy.
Field
Operations
Field teams receive tasks
in real-time and complete
work efficiently
Customer
Satisfaction
Customers experience
faster service, fewer delavs
and better communication
KEY CAPABILITIES
KEY CAPABILITIES
Designed to Support Efficient Utility Operations
SmartWorks Compass supports a wide range of
configurable workflow automation capabilities
designed to streamline utility operations across the meter-to-cash lifecycle.
Automated Connect / Disconnect
Support remote connect and disconnect workflows through integrated operational processes designed to improve responsiveness and efficiency.
Move-In / Move-Out Automation
Automate move-in and move-out workflows to help streamline customer transitions and improve coordination between systems and operational teams.
Workflow Automation
Automate operational workflows, task management, and process routing to improve visibility and support more consistent execution across teams.
These are just a few examples of how SmartWorks Compass helps utilities automate operational workflows and improve coordination across teams and systems.
OUTCOMES
OUTCOMES
Improve Operational Efficiency Across the Meter-to-Cash Lifecycle
Faster Service
Execution
Help reduce delays associated with manual operational processes.
Improved Workflow Visibility
Gain better visibility into operational status, activities, and exceptions.
Better System Coordination
Support smoother interaction between CIS, AMI, and operational systems.
More Consistent Processes
Standardize workflows to improve operational reliability and efficiency.
See SmartWorks Compass in Action
See SmartWorks Compass in Action
Discover how SmartWorks Compass helps utilities streamline meter-to-cash operations through automation, workflow visibility, and connected utility processes.
Request a Demo