UTILITY DATA INTELLIGENCE FOR MODERN UTILITIES
SmartWorks Compass
Turn Utility Data Into Automated Action

SmartWorks Compass helps electric, water, and gas utilities improve data accuracy, automate operational workflows, and uncover actionable insight through analytics and practical AI.

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SmartWorks Compass – Robust utility decision management solution converting data into powerful insights and automated actions
Built for Modern Utility Operations
Built for Modern Utility Operations
Utility Data Should Do More Than Move Between Systems
Utilities collect growing volumes of data across meters, customers, billing, operations, and infrastructure. The challenge is turning that information into something teams can trust, understand, and use.
SmartWorks provides the platform and utility-focused capabilities needed to connect data with operational decisions—helping teams work with greater visibility, coordination, and confidence.
Utility Data Should Do More Than Move Between Systems
One Platform. Connected Capabilities.
SmartWorks Compass utility dashboard

One Platform. Connected Capabilities.

SmartWorks Compass brings together the data management, operational intelligence, analytics, automation, and AI capabilities utilities need to support better-informed action.

Its modular structure allows utilities to start with an immediate priority and introduce additional capabilities as their operational requirements evolve.

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Find the Right Starting Point
EXPLORE BY PRIORITY
Find the Right Starting Point
Every utility’s priorities are different. Explore SmartWorks solutions based on the outcome your organization wants to achieve.
Meter Data Management

Improve data accuracy from meter to billing with validation, editing, and exception management.

Utility Workflow Automation

Automate service processes, work management, and operational workflows.

Advanced Utility Analytics

Gain insight with dashboards, reporting, forecasting, and advanced analytics for better decisions.

Specialized Utility Needs

Address complex utility needs with solutions for DER, EV, Load Settlement, and more.

SmartWorks Athena AI

Use Athena to access insights through natural language, without IT bottlenecks or complex queries.

SmartWorks Connect

Empower residential and commercial customers with self-service access, usage insights, billing details, alerts, and service tools.

Utility Expertise With the Flexibility to Evolve

WHY SMARTWORKS

Built on Experience. Designed to Keep Evolving.

SmartWorks combines utility-focused experience, scalable technology, and the support of the broader Harris Utilities ecosystem to help utilities create long-term value from their data and infrastructure investments.

Developed specifically for utilities

SmartWorks solutions reflect the data, operational, and customer-service requirements of electric, water, gas, and multi-commodity utilities.

Start with what matters most

A modular approach allows utilities to address an immediate need without implementing every capability at once.

Work with existing systems

SmartWorks integrates with CIS, AMI, AMR, customer engagement, and other utility environments.

Supported beyond implementation

SmartWorks supports utilities through planning, configuration, training, implementation, ongoing support, and future expansion.

Homepage feature graphic for SmartWorks Athena AI enabling plain-English utility analytics
Athena AI
Ask More From Your Utility Data

SmartWorks Athena introduces practical AI capabilities that help utility teams explore data, identify relevant patterns, and move more efficiently from questions to insight.

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Feature banner promoting SmartWorks Athena AI for secure utility data analytics
Michele Kimich
Michele Kimich, Division Manager of Customer Settlements
Michele Kimich, Division Manager of Customer Settlements at BTU
"BTU’s main objective is to provide quality and efficient service to all of our customers. This tool allowed our team to provide a service that efficiently completes tasks and provides quality service directly to the customer; while supporting the utility staff."
Start With Your Utility’s Priorities
Start With Your Utility’s Priorities
Whether you are planning a new initiative, addressing an operational challenge, or looking for more value from existing utility data, SmartWorks can help you identify the right place to begin.
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