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Easy to Deploy,
Easy to Operate,
Easy to Upgrade.
Powerful, feature-rich solutions that analyze a utility’s operational data.
Portfolio

Our Technology

Currently, our technology development efforts largely focus on four specific areas:

UTILITY DATA
INTELLIGENCE
SmartWorks Compass utility dashboard

SmartWorks Compass is a versatile utility data intelligence and decision management solution designed to empower utilities in maximizing their return on investment in smart infrastructure.

METER DATA
MANAGEMENT
MeterSense meter data management (MDM) module within SmartWorks Compass for scalable utility data processing

Available as part of SmartWorks Compass, MeterSense is a scalable and configurable meter data management (MDM) module tackles big data challenges & leverages the data to improve your processes.

NATURAL LANGUAGE
INTELLIGENCE
Instant Insight AI-powered natural language utility data intelligence for faster decision-making

Powered by a patented AI-enabled Data Warehouse, Instant Insight delivers swift, actionable insights in response to user questions for informed decision-making and enhanced customer service.

CUSTOMER
ENGAGEMENT
SmartWorks Connect utility customer engagement portal for residential and C&I users

SmartWorks Connect revolutionizes utility-customer interactions with its innovative online web portal solution, offering tailored experiences for both Commercial & Industrial (C&I) users and residential customers.

Overview
Designed to Make the Complex Simple
The SmartWorks portfolio includes SmartWorks Compass, MeterSense, Instant Insight and SmartWorks Connect.
SmartWorks’ data-focused solutions are simple to deploy, easy to operate and painless to upgrade.
These solutions streamline the vast variety of utility processes in a range of environments through configuration of standard solutions. The result is a cost-effective way to maximize the quantifiable return on the utility’s investment in smart infrastructure.
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Overview
Utility Data Intelligence
SmartWorks Compass is a utility decision management solution that enables utilities to maximize their return on investment in their smart infrastructure.
The platform intelligently interprets the smart meter data collected in the meter data management (MDM) system including; interval readings, register readings, meter-related problems, outage information, data quality information, and more.
This data is heavily analyzed by the SmartWorks Compass framework to ensure accuracy, calculate statistics and isolate any potential issues.
Designed for automation, the SmartWorks Compass suite includes the scalable and configurable meter data management module, MeterSense along with a series of decision management modules that combine integration and workflow with deep analytics to automate utility processes.
It also works seamlessly with third party MDM system providers to transform meter data into personalized, relevant and timely insights that utilities need to deliver safe, reliable service in the most cost-effective way.
MeterSense Video
Meter Data Management System
MeterSense (MDM)
MeterSense takes the complexity out of managing AMI data, using that data in your business processes and analyzing it to streamline utility operations.
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Trusted, Secure SaaS

Trusted, Secure SaaS for Critical Utilities

SmartWorks Compass is delivered as a secure, cloud-hosted SaaS platform engineered to meet the stringent security, reliability, and compliance standards of modern utilities.

With a resilient architecture, real-time performance monitoring, and a proven disaster-recovery strategy, SmartWorks ensures continuous, dependable operations even under adverse conditions.

The platform consistently maintains system uptime exceeding 99.8%* and protects customer data with industry standard encryption, supported by annual SOC 2 Type II audits and validated controls.

SmartWorks empowers utilities to focus on serving their communities, confident that their SaaS foundation is secure, reliable, and resilient by design.

*Actual SLA or historical uptime metrics may vary.

Beyond meter-to-cash

Analytics: Beyond
Meter-to-Cash

Utilities considering an MDM system must look beyond a basic meter-to-cash functionality solution in order to unlock the full value of their AMI network.

The flexible SmartWorks Compass platform is designed to meet the immediate and future needs of the utility by empowering them to add additional functionality during the implementation process or activate analytic modules at a later date that is more convenient.

All Modules

There's a Module for That:

Extending SmartWorks Compass Capabilities

One of the appealing features of SmartWorks Compass is that the functionality can be extended with modules. You are not limited to the core modules that come with SmartWorks Compass. The list of available module solutions are always growing.

MeterSense MDM
Advanced Device Management
Load Settlement
DER Analytics
Instant Insight
AI Baseline & Forecast
Outage Performance
Water Loss Analysis
KPI Dashboard
Electric Vehicle Analytics
Transformer Analysis
Water Meter Health
Rate & Revenue Analysis
Targeted Messaging
Line Loss Analysis
Water Conservation Manager
Automated Move-In / Move-Out
C&I Meter Reading
Voltage Analysis
Advanced Leak Notification
Auto Connect
/ Disconnect
Load Control Verification
Blink Analysis
Acoustic Leak Integration

If you have a requirement for a module that is not shown, please contact us and we will be happy to discuss a solution for your particular use case.

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Natural Language Intelligence
Natural Language Intelligence
Natural Language Intelligence

Instant Insight

Using artificial intelligence as part of a coordinated strategy to extract actionable insights from data analysis, and improve access to valuable data intelligence.

Introducing Instant Insight

Introducing Instant Insight, a patented solution built with AI that redefines how utility professionals access and interpret data, ushering in a new era of efficiency.

Instant Insight allows users to ask questions about their data in plain language, then delivers swift, actionable insights in response for informed decision-making and enhanced customer service.

SmartWorks Athena
AI system to enable rapid interrogation and delivery of results.
Voice Interface
Ask questions in simple English through a voice or chat interface.
Actionable Insights
Quickly access intelligence to make informed decisions.
Artificial Intelligence

Employing artificial intelligence empowers more of your personnel to derive actionable insights through data interpretation and analysis.

Unlock swift, actionable insights for informed decisions, streamlined processes, and elevated customer service with our patented AI-enabled Data Warehouse.

Introducing Instant Insight
Utmost Security
The entire solution is fundamentally designed to prioritize security and privacy. Your data never leaves your environment.
User-Friendly Interaction
Effortlessly interact with your data, extracting valuable information through natural language input.
Prompt Decision-Making
Receive instant responses to complex questions, facilitating swift decision-making processes for utility executives.
Enhanced Customer Service
Customer Service Representatives can gain deeper insights into individual customer usage, addressing concerns with precision.
Efficient Report Generation
Analysts can produce detailed analyses, leveraging Instant Insight to formulate complex database queries in seconds.
Continuous Learning
Instant Insight evolves over time, learning from user input to improve capabilities and adapting to evolving utility needs.
Instant Insight
Built on a secure data warehouse dedicated to the utility, Instant Insight pre-aggregates and stages data for fast analytics and easy reporting. Connect directly to the Instant Insight data warehouse with any business intelligence tool.
Unlike traditional off-the-shelf solutions, you are not responsible for defining all your terms, listing alternative names and describing the relationships between assets and elements in your network. Behind Instant Insight is SmartWorks Athena, with a machine learning model that continually learns from users’ input, improving language understanding and relevance of responses.
As utilities navigate the complexities of data analytics, Instant Insight emerges as a beacon of efficiency, streamlining processes and fostering a new era of data-driven decision-making. Whether you’re a utility executive making pivotal decisions, a CSR addressing customer concerns, or an analyst crafting detailed reports, Instant Insight stands ready to revolutionize your approach to data analytics.
Click the link below to watch the video and witness firsthand how Instant Insight can empower you to make smarter decisions and drive efficiency in your utility operations.
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SmartWorks Connect Overview
Customer Engagement
The SmartWorks customer portal solutions deliver an exceptional utility customer experience.
Streamline the customer experience and commit to putting customers first with the SmartWorks customer portal solutions designed for utility providers.
Available 24/7/365, our portal software solution is customizable, easy-to-integrate and high-value, enabling customers to interact with their municipal utility bill when it’s convenient for them. Discover how we increase customer engagement with a range of self-serve features, and help utilities optimize processes and deliver ROI.
Commercial
Commercial & Industrial Portal

The SmartWorks BizConnect solution enhances the relationship between utilities and their commercial and industrial (C&I) customers.

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Analytics & Reporting

Offers a configurable suite of reports for C&I users to gain visibility into their usage and cost, coupled with measurement and verification to quantify the results of their conservation measures.

Dashboard Views

Presents deduct and net metering views, as well as coincident peak analysis.

Measuring ROI & Impact

Empowers the C&I customer base to understand the impact of participating in utility programs and dynamic rate structures, while working toward their own objectives of containing risk and minimizing impact on the environment.

Usage & Notifications

Encourages behavioral savings in response to user configured threshold consumption notifications.

Commercial
Commercial
Residential
Residential
Maximize Your ROI
Maximize Your ROI With SmartWorks Today
SmartWorks, a division of N. Harris Computer Corporation, is part of a utility group that serves over 1,000 customers across North America and the Caribbean.
Our solutions empower electric, water, and gas utilities to unlock the full value of their smart infrastructure investments.
With advanced analytics, intuitive visualizations, and automation tools built to optimize utility operations, SmartWorks Compass transforms data into actionable insights—backed by the support of our experienced professional services team.
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