Get the help you need when you need it
After extensive conversations, we’ve heard that without exception, our customers want more help from us on an ongoing basis. Periodic refresher training, help with advanced configurations of business rules, data clean up, new interfaces; all of these are common requests our customers make that are not covered by standard support. Rather than dealing with the administrative burden of requesting and approving ad-hoc quotes for service each time, customers can use our new Silver/Gold/Platinum services offering to get the help they want and need as they need it.

Choose from one of three prepaid block of hours to meet your business needs and budget.




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Silver*
20 hours of prepaid remote or on-site assistance, training or consultation
1 HCTC pass for half price ($500 Approximate Value)



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Gold*
40 hours of prepaid remote or on-site assistance, training or consultation
1 HCTC pass for free ($1,000 Approximate Value)



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Platinum*
80 hours of prepaid remote or on-site assistance, training or consultation
2 HCTC passes for free ($2,000 Approximate Value)

*Any unused hours expire on the annual renewal date. Annual subscription term will automatically renew unless written notice of cancellation is received 30 days prior to the renewal date.  On-site services are available at an additional service charge plus travel expenses.  Harris Customer Training Conference (HCTC) is a yearly conference tailored for training our customers on product functionality.

Schedule an Appointment
Contact us today to get your package in place. To speak with a SmartWorks expert please call us toll-free at +1 (877) 696-0125 or direct at +1 (613) 696-0125.