HCTC | Harris Utilities

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HCTC 2023

Meet with our experts, get personalized training, network with other utilities & explore products and services.

Harris Customer Training Conference

December 5 – 7, 2023 | Gaylord Palms Resort, Orlando, FL

This year's conference will take place at the Gaylord Palms in Kissimmee, FL from December 5 - 7, 2023; pre-conference sessions will be held on December 4.

SmartWorks Agenda at a Glance

The annual Harris Customer Training Conference provides a three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.

Agenda

Tuesday, December 5

Session: 1

1:30 pm to 2:25 pm (UTC-04:00)

SmartWorks Compass: New and Noteworthy

Sharat Balachandran

Session: 2

2:30 pm to 3:25 pm (UTC-04:00)

KPI Dashboards

Martin Cathrae

Session: 3

4:00 pm to 4:55 pm (UTC-04:00)

VEE Part 1

Benjamin Liptak and Manny Dhaliwal

Session: 4

5:00 pm to 5:55 pm (UTC-04:00)

VEE Part 2

Manny Dhaliwal and Benjamin Liptak

Agenda

Wednesday, December 6

Session: 5

8:30 am to 9:25 am (UTC-04:00)

Instant Insight - The Future of Data Analytics

Tim Berson

Session: 6

9:30 am to 10:25 am (UTC-04:00)

Hear from your peers

Véronique Gagnier

Session: 7

1:00 pm to 1:55 pm (UTC-04:00)

Hidden Gems in SmartWorks Compass

Nathan Spencer and Manny Dhaliwal

Session: 8

2:00 pm to 2:55 pm (UTC-04:00)

Advanced Analytics

Sharat Balachandran

Session: 9

3:30 pm to 4:25 pm (UTC-04:00)

Business Process Automation

Benjamin Liptak

Session: 10

4:30 pm to 5:25 pm (UTC-04:00)

Corner the Experts

Team SmartWorks

Agenda

Thursday, December 7

Session: 11

8:30 am to 9:25 am (UTC-04:00)

And the answer is...

Véronique Gagnier and Nathan Spencer

Session: 12

9:30 am to 10:25 am (UTC-04:00)

Re-corner the Experts

Team SmartWorks

Session: 13

11:00 am to 11:55 am (UTC-04:00)

Looking Back, Looking Ahead

Sharat Balachandran and
Marianne Pelletier

Harris Customer Training Conference

For a more detailed overview of the conference, download the full agenda here:

FULL AGENDA

Dates, times, and details are subject to change.

Slide 1

IT’S ABOUT THE COMMUNITY

You’ll learn a ton in the sessions and even more from others in our community who face the same challenges every day.

FIND NEW SOLUTIONS

Discover the power of conversational AI analytics and transform the way you interact with your data.

EARLY BIRD FEE (ends 10/31)

$1500

Speakers

Meet the experts

You will have the opportunity to meet the SmartWorks team, ask questions, and connect with other utilities to share tips and tricks on how to get the most out of your SmartWorks suite of solutions.