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HCTC 2024

Meet with our experts, get personalized training, network with other utilities & explore products and services.

Harris Customer Training Conference

October 8 – 10, 2024 | Marriott Marquis, Atlanta, GA

This year's conference will take place at the Gaylord Palms in Kissimmee, FL from December 5 - 7, 2023; pre-conference sessions will be held on December 4.

Harris Customer Training Conference

Pre-Conference Workshops: Business Automation Bootcamp

Take part in a full-day workshop led by Benjamin Liptak on Monday, October 7, 2024, from 9:00 AM to 4:30 PM. This hands-on session will help automate your most time-consuming tasks using tools found in your SmartWorks solutions, such as the Rules Engine. Learn how to free up your time and focus on the tasks that matter most to your organization.

This example-focused workshop will delve into Intermediate/Advanced level tips and tricks to maximize your use of the Rules Engine. Some experience with our Rules Engine is recommended.

Harris Customer Training Conference

SmartWorks Agenda at a Glance

The annual Harris Customer Training Conference provides a three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.

Agenda

Tuesday, October 8

Session: 1

11:30 am to 12:25 pm (UTC-04:00)

Opening Address: Building the Future

Véronique Gagnier, Tim Berson

Session: 2

1:30 pm to 2:25 pm (UTC-04:00)

SmartWorks Compass: New and Noteworthy

Sharat Balachandran

Session: 3

2:30 pm to 3:25 pm (UTC-04:00)

Hear From Your Peers

Manny Dhaliwal

Session: 4

4:00 pm to 4:55 pm (UTC-04:00)

Magic Markers: Transform Business Process Reporting

Steve Jessop, Tim Berson

Session 5

5:00 pm to 5:55 pm (UTC-04:00)

Corner the Experts

Team SmartWorks

Reception:

6:30 pm to 8:30 pm (UTC-04:00)

Expand Your Professional Network

HCTC Attendees

Agenda

Wednesday, October 9

Session: 6

8:30 am to 9:25 am (UTC-04:00)

Charging Ahead: The Future of Utility Billing Rates

Tim Berson

Session: 7

9:30 am to 10:25 am (UTC-04:00)

Unlocking Efficiency: Integrations and Automations with Compass

Sharat Balachandran

Session: 8 (Track 1)

11:30 am to 12:30 pm (UTC-04:00)

Core Essentials for Beginners

Nathan Spencer, Steve Jessop

Session: 8 (Track 2)

11:30 am to 12:30 pm (UTC-04:00)

Core Items for Advanced Users

Nasr Qaisar

Session: 9 (Track 1)

1:30 pm to 2:25 pm (UTC-04:00)

Introduction to Reporting

Nathan Spencer, Steve Jessop

Session: 9 (Track 2)

1:30 pm to 2:25 pm (UTC-04:00)

From Data to Decisions: Advanced Reporting in Compass

Martin Cathrae

Session: 10 (Track 1)

2:30 pm to 3:25 pm (UTC-04:00)

VEE For Beginners

Manny Dhaliwal

Session: 10 (Track 2)

2:30 pm to 3:25 pm (UTC-04:00)

Advanced VEE

Nasr Qaisar

Session: 11

4:00 pm to 5:00 pm (UTC-04:00)

Navigating through VEE Exceptions

Steve Jessop

Agenda

Thursday, October 10

Session: 12

8:30 am to 9:25 am (UTC-04:00)

Re-Corner the Experts

Team SmartWorks

Session: 13

9:30 am to 10:25 am (UTC-04:00)

And the Answer Is…

Véronique Gagnier and Nathan Spencer

Session: 14

11:00 am to 11:55 am (UTC-04:00)

Looking Back, Looking Ahead

Sharat Balachandran

Harris Customer Training Conference

For a more detailed overview of the conference, download the full agenda here:

FULL AGENDA

Dates, times, and details are subject to change.

HCTC Early Bird Offer

IT’S ABOUT THE COMMUNITY

You’ll learn a ton in the sessions and even more from others in our community who face the same challenges every day.

FIND NEW SOLUTIONS

Discover the power of conversational AI analytics and transform the way you interact with your data.

EARLY BIRD FEE (ends 8/30)

$1500

Speakers

Meet the experts

You will have the opportunity to meet the SmartWorks team, ask questions, and connect with other utilities to share tips and tricks on how to get the most out of your SmartWorks suite of solutions.