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HCTC 2024
Meet with our experts, get personalized training, network with other utilities & explore products and services.
Harris Customer Training Conference
Harris Customer Training Conference
October 8 – 10, 2024 | Marriott Marquis, Atlanta, GA
This year's conference will take place at the Gaylord Palms in Kissimmee, FL from December 5 - 7, 2023; pre-conference sessions will be held on December 4.
SmartWorks Agenda at a Glance
The annual Harris Customer Training Conference provides a three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.
Agenda
Tuesday, October 8
Session: 1
1:30 pm to 2:25 pm (UTC-04:00)
Opening Address: Building the Future
Véronique Gagnier, Tim Berson
Session: 2
2:30 pm to 3:25 pm (UTC-04:00)
SmartWorks Compass: New and Noteworthy
Sharat Balachandran
Session: 3
4:00 pm to 4:55 pm (UTC-04:00)
Hear From Your Peers
Manny Dhaliwal
Session: 4
5:00 pm to 5:55 pm (UTC-04:00)
Corner the Experts
Team SmartWorks
Reception:
6:30 pm to 8:30 pm (UTC-04:00)
Expand Your Professional Network
HCTC Attendees
Agenda
Wednesday, October 9
Session: 5
8:30 am to 9:25 am (UTC-04:00)
Charging Ahead: The Future of Utility Billing Rates
Tim Berson
Session: 6
9:30 am to 10:25 am (UTC-04:00)
Unlocking Efficiency: Integrations and Automations with Compass
Sharat Balachandran
Session: 7 (Track 1)
11:30 am to 12:30 pm (UTC-04:00)
Core Essentials for Beginners
Nathan Spencer, Steve Jessop
Session: 7 (Track 2)
11:30 am to 12:30 pm (UTC-04:00)
Core Items for Advanced Users
Nasr Qaisar
Session: 8 (Track 1)
1:30 pm to 2:25 pm (UTC-04:00)
Introduction to Reporting
Nathan Spencer, Steve Jessop
Session: 8 (Track 2)
1:30 pm to 2:25 pm (UTC-04:00)
From Data to Decisions: Advanced Reporting in Compass
Martin Cathrae
Session: 9 (Track 1)
2:30 pm to 3:25 pm (UTC-04:00)
VEE For Beginners
Manny Dhaliwal
Session: 9 (Track 2)
2:30 pm to 3:25 pm (UTC-04:00)
Advanced VEE
Nasr Qaisar
Session: 10
4:00 pm to 5:00 pm (UTC-04:00)
Navigating through VEE Exceptions
Steve Jessop
Agenda
Thursday, October 10
Session: 11
8:30 am to 9:25 am (UTC-04:00)
Re-Corner the Experts 
Team SmartWorks
Session: 12
9:30 am to 10:25 am (UTC-04:00)
And the Answer Is… 
Véronique Gagnier and Nathan Spencer
Session: 13
11:00 am to 11:55 am (UTC-04:00)
Looking Back, Looking Ahead
Sharat Balachandran
Harris Customer Training Conference
For a more detailed overview of the conference, download the full agenda here:
Dates, times, and details are subject to change.
HCTC Early Bird Offer
IT’S ABOUT THE COMMUNITY

You’ll learn a ton in the sessions and even more from others in our community who face the same challenges every day.

FIND NEW SOLUTIONS

Discover the power of conversational AI analytics and transform the way you interact with your data.

EARLY BIRD FEE (ends 8/30)
$1500
Speakers
Meet the experts
You will have the opportunity to meet the SmartWorks team, ask questions, and connect with other utilities to share tips and tricks on how to get the most out of your SmartWorks suite of solutions.
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Véronique Gagnier
Executive Vice President
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Sharat Balachandran
Vice President,
Research & Development
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Tim Berson
Director of
Products & Research
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Martin Cathrae
Product Management
Team Lead
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Nathan Spencer
Director,
Professional Services
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Manny Dhaliwal
Manager, Project Manager
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Nasr Qaisar
Development Team Lead
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Steve Jessop
Manager, Professional Services