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HCTC 2025

Meet with our experts, get personalized training, network with other utilities & explore products and services.

Harris Customer Training Conference

December 2–4, 2025 | Gaylord Pacific | Chula Vista, CA

This year’s conference will be held December 2–4, 2025, at the Gaylord Pacific in Chula Vista, California. Pre-conference sessions are scheduled for December 8, from 9:00 AM to 4:00 PM. Space is limited to 20 participants.

Harris Customer Training Conference

Pre-Conference Workshop

Mastering Data Insights: Advanced KPIs, Registered Reports & Intelligent Segmentation

Unlock the full potential of your data in this full-day, deep-dive session designed for power users and analysts. This hands-on workshop will guide you through the advanced techniques needed to build meaningful KPIs, craft custom registered reports using SQL, and design compelling visualizations that extract the most insight from your data. You’ll also learn how to leverage Intelligent Segmentation, a powerful feature that enhances reporting and analytics by segmenting audience groups by usage and other factors.

Whether you're looking to optimize decision-making, refine your reporting strategy, or take your data skills to the next level, this session will provide the expertise and practical applications to make it happen. This is an advanced topic and knowledge of SQL is recommended.

Harris Customer Training Conference

SmartWorks Agenda at a Glance

The annual Harris Customer Training Conference provides a three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.

Agenda

Tuesday, December 9

Session: 1

11:50 am to 12:30 pm (UTC-04:00)

Opening Address: Enduring Organization. Enduring Value.

Eric Chabot

Session: 2

1:30 pm to 2:25 pm (UTC-04:00)

Smarter Work, Simplified – New Feature Preview

Tim Berson & Martin Cathrae

Session: 3

2:30 pm to 3:25 pm (UTC-04:00)

Hear From Your Peers – All About Billing

Manny Dhaliwal

Session: 4

4:00 pm to 4:55 pm (UTC-04:00)

Finding Your Fit – Matching Modules to Your Business Needs

Tim Berson

Session 5

5:00 pm to 5:55 pm (UTC-04:00)

Corner the Experts

Team SmartWorks

Reception:

6:30 pm to 8:30 pm (UTC-04:00)

Expand Your Professional Network

HCTC Attendees

Agenda

Wednesday, December 10

Session: 6

8:30 am to 9:25 am (UTC-04:00)

Managing Your Virtual Meters and Item Groups

Benjamin Liptak

Session: 7

9:30 am to 10:25 am (UTC-04:00)

Visualization

Nasr Qaisar

Session: 8 (Track 1)

1:00 pm to 1:55 pm (UTC-04:00)

A Day in the Life of a Compass User

Nathan Spencer

Session: 8 (Track 2)

1:00 pm to 1:55 pm (UTC-04:00)

A Day in the Life of an Administrator

Benjamin Liptak

Session: 9 (Track 1)

2:00 pm to 2:55 pm (UTC-04:00)

VEE for Beginners

Manny Dhaliwal

Session: 9 (Track 2)

2:00 pm to 2:55 pm (UTC-04:00)

Advanced SQL

Nasr Qaisar

Session: 10 (Track 1)

3:30 pm to 4:25 pm (UTC-04:00)

Creating Reports to Drive Better Decisions

Amit Verma

Session: 10 (Track 2)

3:30 pm to 4:25 pm (UTC-04:00)

Connecting It All Together Through Integrations

Benjamin Liptak

Session: 11

4:30 pm to 5:25 pm (UTC-04:00)

Is Your Meter Data Ready for VEE?

Amit Verma

Agenda

Thursday, December 11

Session: 12

8:30 am to 9:25 am (UTC-04:00)

Re-Corner the Experts

Team SmartWorks

Session: 13

9:30 am to 10:25 am (UTC-04:00)

And the Answer Is…

Véronique Gagnier & Nathan Spencer

Session: 14

11:00 am to 11:55 am (UTC-04:00)

Looking Back, Looking Ahead

Véronique Gagnier

Harris Customer Training Conference

For a more detailed overview of the conference, download the full agenda here:

FULL AGENDA

Dates, times, and details are subject to change.

HCTC Save My Spot

IT’S ABOUT THE COMMUNITY

You’ll learn a ton in the sessions and even more from others in our community who face the same challenges every day.

FIND NEW SOLUTIONS

Discover the power of conversational AI analytics and transform the way you interact with your data.

Save My Spot:

$1500

Speakers

Meet the experts

You will have the opportunity to meet the SmartWorks team, ask questions, and connect with other utilities to share tips and tricks on how to get the most out of your SmartWorks suite of solutions.