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Harris Customer Training Conference 2019

October 9 - October 11


HCTC is now open for Early Bird Registration!
Register between now and August 26 to receive the early bird discounted rate of $950 USD.

This year HCTC will bring together 13 Harris Business Units and more than 1,200 delegates, staff and sponsors for a fun-filled learning experience. HCTC is the opportune time to network with other Harris users; explore products and services to help your organization maximize your software investment; and provide you with new tips and tricks you can bring back to the office to increase productivity and efficiency.

The conference will take place at the Gaylord Rockies in Denver, CO from Oct. 9 – Oct. 11. This event is an intensive three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.

SmartWorks Agenda

Tuesday, October 8, 2019
9:00 AM  -  4:00 PM Rules Engine Bootcamp

A core feature of the Compass solution, the Rules Engine can help automate and solve your business processes for your utilities' unique needs. This workshop will help you squeeze every last drop from your Rules Engine. We will look at how to use the out-of-the-box components to solve simple and complex challenges, how to configure those rules to get the most efficient outcome and how to review your rules so you can be confident that what works today continues to give you success tomorrow.

9:00 AM  -  4:00 PM VEE Bootcamp

The Validation, Estimation and Editing (VEE) process is a core functionality of the MeterSense MDM. This allows users to keep up with an avalanche of AMI data without issues slipping through the cracks. A proper configuration of VEE is critical to enable utilities to truly leverage the power of VEE. During this workshop, you will work through common VEE issues that you face every day with the experts at SmartWorks. You will also be given an opportunity to discuss your experiences with your peers. This will allow you to get optimal configuration, success and failures from a broad user community. Whether you are currently deploying new AMI meters, are fully deployed or are looking to leverage your AMI/MDM investment to the fullest, this session can help!

Wednesday, October 9, 2019
1:00 PM  -  1:55 PM What's New in Compass 5.0

Compass 5.0, released in mid-2019, enables the platform to run on a PostgreSQL database as an alternative to Oracle, reducing third party licensing costs. In addition to this major architectural change, there are many new features and enhancements that improve performance, usability, and data visualization. In this session you will see these new features in action, and learn how your organization can benefit from this exciting new product release!

2:00 PM  -  3:00 PM Tips and Tricks on SmartWorks Connect

The SmartWorks Connect platform (formerly CustomerConnect) allows your customers to better visualize, understand and stay informed about their usage trends and patterns. In this session we will focus on features and configuration options to better educate and engage with your customers via HomeConnect. We will also look at some of the flexible and powerful data analysis tools you can provide your key accounts via BizConnect.

3:30 PM  -  5:30 PM Source to Sink - Protecting Water Resources

There is increasing pressure to manage our water resources more sustainably. In this two-part session you will learn how SmartWorks Compass can help you and your customers use less and lose less. Before the meter, water loss can be quantified, analyzed and monitored to empower you to act faster and more effectively. Analyzing the performance of the meters themselves can further reduce Non-Revenue Water by helping identify malfunctioning meters. Beyond the meter, SmartWorks can track, analyze and optimize conservation programs to maximize water savings. Intelligent leak detection, notification and monitoring also reduces customer leaks, dramatically decreasing costly damage and water costs, while reducing your call center burden. Walk away from this session with a plan to reduce your Non-Revenue Water and boost your customers’ efficiency – you’ll satisfy your customers, reduce your costs and reassure your stakeholders.

Thursday, October 10, 2019
8:30 AM  -  9:25 AM Corner the Experts

In this informal session you will have one on one access to the people that build, implement and support SmartWorks products. Discuss issues specific to your utility or request personalized training on specific parts of the system. There are no bad questions and we’ll do our best to give you the answers you need. Just drop by and ask!

9:30 AM  -  10:30 AM Hear from Your Peers

Want to know how others are using SmartWorks solutions? Want to learn from your peers on how they automate operational tasks, analyze their data, and integrate with other systems? You will have the opportunity to hear from a peer using SmartWorks solutions and how they're benefiting from the processes they've implemented. This session is a moderated discussion with one of your fellow peers, where audience participation is encouraged. You will have the opportunity to learn about their challenges, ask questions, and share your experiences as well. You will discover new ways to improve customer service; automate processes and analyze smart grid data; and come away with some great new ideas for your utility!

11:00 AM  -  12:00 PM Tips and Tricks on SmartWorks Compass

Always wondered about hidden treasures within Compass? From menu items to item groups to markers, we will go on a scavenger hunt through the often missed functionalities. The goal is to help you utilize Compass more efficiently and discover new gems!

1:30 PM  -  3:30 PM Streamlining Distribution Network Analysis

SmartWorks Compass provides powerful modules such as Transformer Loading, Line Loss Analysis, Voltage and Blink Analysis that streamline proactive monitoring of your distribution network. In this two-part session, we will provide an overview of how these tools can help you identify points of failure, fault, loss and underutilization within your distribution network. We’ll then highlight one of the modules, taking a deeper look at how this functionality aided one of our customers and how they found success using it.

4:00 PM  -  4:55 PM Book the Expert

Book an appointment with an expert and you will have one on one access to the people that build, implement and support SmartWorks products. Stop by and ask the questions you may not want to ask in an open forum. Discuss issues specific to your utility or request personalized training on specific parts of the system. There are no bad questions and we’ll do our best to give you the answers you need. Once you register, look out for an email for scheduling a time slot with us.

Friday, October 11, 2019
9:00 AM  -  9:55 AM Wheel of Jeopardy Feud

Ever wanted a chance to show the world what it take to be a true Master of the SmartWorks solution? Here is your chance! In this session, you and your colleagues will be tested on all aspects of SmartWorks products. Join in the fun and sign up today to win Prizes as well as bragging rights. And maybe even beat SmartWorks themselves…

10:00 AM  -  11:00 AM The Future is Bright. Bring Your Shades.

What’s next for SmartWorks? Come hear the plan and have your say. The team will summarize where we are now and show you what’s in store for the future. You will help define our direction by giving us your input and voting on new technology. We will also exchange ideas on where machine learning can be brought to bear in optimizing your operations. Attend this final session to make sure your voice is heard and get the most out of SmartWorks in the years to come.


October 9
October 11


Gaylord Rockies Resort & Convention Center
6700 North Gaylord Rockies Boulevard
Aurora, CO 80019 United States
+ Google Map
+1 (720) 452-6900


Harris Computer Corporation