About | Harris Utilities

Utility focused and solution driven – dedicated to helping utilities succeed with long-term results

About Us – Driving Innovation in Utility Solutions

Utility focused.
Solution driven.

Dedicated to helping utilities
succeed, long term.

Who We Are

SmartWorks is a trusted provider of utility data intelligence solutions, empowering electric, water, and gas providers across North America and the Caribbean to turn smart infrastructure data into actionable insights.

We are a subsidiary of N. Harris Computer Corporation, part of Constellation Software Inc. (TSX: CSU) — one of North America's most successful enterprise software investment firms. Backed by this strong foundation, SmartWorks delivers powerful analytics and meter data management capabilities through our integrated platform, SmartWorks Compass.

Our story began in 2009 with the development of MeterSense, a flexible MDM module first introduced under the NorthStar brand by Harris. As the utility sector's demand for deeper data insights grew, SmartWorks was established as a dedicated business unit focused on evolving and expanding that solution.

Today, SmartWorks Compass enables utilities to improve operational efficiency, meet regulatory goals, and enhance customer engagement through data-driven decisions — all while supporting flexible integration, scalable deployment, and long-term value.

Portfolio

Our Technology

Currently, our technology development efforts largely focus on four specific areas:

UTILITY DATA
INTELLIGENCE

SmartWorks Compass is a versatile utility data intelligence and decision management solution designed to empower utilities in maximizing their return on investment in smart infrastructure.

METER DATA
MANAGEMENT

Available as part of SmartWorks Compass, MeterSense is a scalable and configurable meter data management (MDM) module tackles big data challenges & leverages the data to improve your processes.

NATURAL LANGUAGE
INTELLIGENCE

Powered by a patented AI-enabled Data Warehouse, Instant Insight delivers swift, actionable insights in response to user questions for informed decision-making and enhanced customer service.

CUSTOMER
ENGAGEMENT

SmartWorks Connect revolutionizes utility-customer interactions with its innovative online web portal solution, offering tailored experiences for both Commercial & Industrial (C&I) users and residential customers.

Our Mission

SmartWorks mission to empower utilities through smart infrastructure and innovation

Our Mission

SmartWorks empowers utilities to navigate change and unleash the power of their smart infrastructure.

Our Vision

At SmartWorks, our vision is to change the way the world relates to energy and water through data-driven intelligence.

We apply artificial intelligence and advanced analytics to extract insights from the vast volume of related data that is available now and will be in the future.

Our solutions liberate our customers from the burden of big data management, freeing them to focus on their business, to improve their service, and to effortlessly make informed decisions.

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Our Values

Our first and most important value for a reason – so important that you’ll be asked to pursue your career elsewhere if you don’t live it.

We believe that discipline is far more effective than motivation and we use it to drive our focus on operational excellence in everything we do. We know it is hard to be consistently disciplined – but we are up for the challenge.

We all have problems, what we value are people who want to find solutions – often by standing back and applying common sense.

Dreams, both personal and professional, are the things that matter most to our employees. Dream realization creates highly engaged employees – just the people we want to work with and have engage with our customers.

While most of us don’t like receiving bad news, we believe it is the first step in allowing us to move forward and get back on track – the sooner we address it, the better.

The biggest problem with communication, is the illusion that it has happened. We focus on communicating and sharing what we have learned, so others can benefit and make better decisions.

We believe that learning is a journey – one that is never complete. We also believe in the importance of understanding the cause and effect of our experiences.

We believe that the best decisions are made by those closest to them. We also believe in empowering our employees to make their own decisions by helping them develop their professional judgement.

Nothing is someone else’s responsibility – we all have a role to play and we all need to be willing to do our part. Blaming others doesn’t move us forward or solve problems – owning them does.

We don’t expect our employees to always like the decisions that need to be made, but we do expect them to understand their reality as it is and not as they would like it to be.