Improve Data Accuracy, Automate Processes, and Unlock Actionable Insight
Improve Customer Engagement
Improve Customer Engagement
Complement your SmartWorks Compass platform with standalone customer portal solutions designed to enhance engagement and self-service.
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Customers Expect Easy Access to Their Utility Information

Customers Expect Easy Access to Account and Usage Information

Today’s utility customers expect convenient, digital access to their account information, usage data, billing details, and service options. When customers need to call or wait for support to access basic information, it can create frustration for both customers and internal teams.

Common challenges include:

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Limited self-service options for customers

High call volumes for routine account or usage questions

Difficulty presenting usage information clearly

Different needs for residential and C&I customers

Limited digital engagement outside traditional billing

Support commercial and industrial customers with access to usage information and account insights designed around more complex customer needs.
Residential
Residential Customer Portal

A customer-facing web platform designed to help utilities offer convenient digital services such as eBilling, usage tracking, customer notifications, and self-service account access.

Billing &
Payment

Support paperless billing, reduce printing and mailing costs, and give customers convenient access to billing information.

Customer Usage & Analytics

Help customers view consumption data, identify patterns, and better understand how they use utility services.

Conservation & Demand

Support conservation and demand-management objectives by helping customers better understand and manage usage.

Notifications & Alerts

Keep customers informed with timely updates related to billing, usage, service, and account activity.

Residential
Residential
Commercial
Commercial
Additional Customer Engagement Capabilities
Additional Customer Engagement Capabilities
Customer engagement needs can vary by utility, customer class, and service model. SmartWorks portal solutions are designed to
support self-service access,
improve communication, and help customers better understand their utility usage.
OUTCOMES
Deliver a More Connected Customer Experience
Self-Service Access
Give customers easier access to account and usage information.
Usage Visibility
Help customers better understand consumption patterns and usage changes.
Customer Convenience
Support digital access to utility information when customers need it.
Service Efficiency
Help customer service teams respond more effectively to routine inquiries.
See How SmartWorks Can Improve Customer Engagement
Ready to Improve the Customer Experience?
Give residential and commercial customers easier access to account information, usage insights, billing details, alerts, and self-service tools.
Request a Demo