Water conservation isn’t just a sustainability buzzword—it’s a regulatory requirement and operational imperative for utilities. As water scarcity grows more severe across North America, utilities are under mounting pressure to reduce water loss and better manage customer-side leaks.
Most utilities struggle to detect leaks that occur after the meter—until they’re hit with high-bill complaints. These leaks can waste thousands of gallons and persist for weeks or months without detection, leading to:
- Unhappy customers
- Significant damage
- High adjustment costs
SmartWorks Compass isn’t just another AMI data monitor. It’s an intelligent analytics platform that transforms meter data into actionable insight:
- Detects and prioritizes leaks
- Filters out false alarms and duplicates
- Automatically notifies customers by text, email, or letter
- Tracks leak resolution and follow-up actions
Utilities using Compass have reported weekly notifications to 1% of their customer base—before complaints even start.
Compass goes beyond basic leak detection. It empowers utilities to meet critical regulatory, funding, and performance goals:
- Regulatory Compliance: Supports accurate reporting under laws like California SB 555 and Texas TWDB regulations using AWWA M36 methodologies.
- Funding Readiness: Helps utilities qualify for IIJA, CWSRF, and FEMA funds by demonstrating proactive leak management and conservation impact.
- Conservation Targets: Enables utilities to detect waste early and meet drought response and long-term sustainability mandates.
- Public Transparency: Visual dashboards, reports, and summaries keep staff, executives, and stakeholders aligned and informed.
Leak detection is no longer optional. It's mission-critical to meet:
- Customer service expectations
- Sustainability goals
- Infrastructure funding eligibility
SmartWorks Compass makes this possible—accurately, efficiently, and automatically.
📞 Contact us today to see how SmartWorks Compass can help your utility reduce customer-side leaks, cut costs, and stay ahead of regulations.
As water scarcity challenges grow more urgent, utilities are under mounting pressure to reduce waste, improve efficiency, and demonstrate environmental responsibility. While infrastructure upgrades and district-level monitoring are critical, there's a major conservation opportunity that remains underutilized: customer-side leak detection.
Leaks on the customer side of the meter—like running toilets, burst pipes, or underground irrigation breaks—can go unnoticed for weeks or even months. Many utilities only become aware of these issues when frustrated customers call in response to unexpectedly high bills.
By the time action is taken, water has been wasted, potential property damage may have occurred, and utility-customer trust has taken a hit. Worse, the cumulative impact of thousands of small, undetected leaks can amount to significant losses in both revenue and environmental resources.
With the proliferation of Advanced Metering Infrastructure (AMI), utilities now have access to detailed, near real-time consumption data. However, data alone isn’t enough—utilities need tools that turn that data into actionable insights.
That’s where SmartWorks Compass comes in.
SmartWorks Compass uses intelligent analytics to detect potential leaks based on irregular usage patterns—well before a customer might notice them. It filters out false positives and duplicate alarms, producing a prioritized list of accounts that likely have true leaks, along with estimated leak volume and potential causes.
From there, utilities can automatically notify customers via letter, email, or text, allowing them to investigate and resolve issues faster. Our customers report sending weekly leak notifications to up to 1% of their customer base, dramatically reducing waste and improving satisfaction.
Leak detection is no longer optional. It's mission-critical to meet:
- Fewer High-Bill Complaints: Proactive outreach reduces surprise billing and boosts trust.
- Reduced Operational Costs: Focus staff time on verified issues, not chasing false alarms.
- Improved Conservation Outcomes: Preventing leaks early saves thousands—or millions—of gallons.
- Support for Compliance & Reporting: Leak data can be used to support regulatory audits, performance benchmarking, and funding applications.
Early leak detection isn’t just about fixing plumbing issues—it’s a powerful strategy for utilities looking to align with sustainability goals, reduce non-revenue water, and build stronger relationships with the communities they serve.
📞 Contact us today to see how SmartWorks Compass can help your utility reduce customer-side leaks, cut costs, and stay ahead of regulations.
Water utilities across North America are navigating increasingly complex regulatory landscapes. Requirements like California’s SB 555, Texas Water Development Board’s reporting standards, and the AWWA M36 methodology are driving more rigorous water loss reporting than ever before. But for forward-thinking utilities, these mandates are no longer just about checking a box—they represent an opportunity to create long-term strategic value.
Water loss audits and performance reporting are no longer optional for many utilities. From state-level legislation to funding eligibility requirements under programs like the Infrastructure Investment and Jobs Act (IIJA) or the Clean Water/Drinking Water State Revolving Funds (CWSRF/DWSRF), utilities are being asked to demonstrate control over non-revenue water and infrastructure efficiency.
But compliance alone isn’t enough to meet today’s expectations. Stakeholders—whether they’re regulators, city councils, or customers—expect transparency, accountability, and continuous improvement.
Utilities that embrace water loss reporting as a strategic function rather than a compliance obligation unlock several key advantages:
- Prioritize Capital Investments: Water loss audits can reveal patterns and trends that inform where to target infrastructure upgrades.
- Improve Operational Efficiency: Accurate loss data helps identify high-impact areas for leak detection, pressure management, or meter calibration.
- Support Rate Cases and Grant Applications: Demonstrating a data-driven approach to water loss reduction strengthens your case for funding or rate adjustments.
- Build Public Trust: Sharing clear metrics on water conservation efforts improves transparency and public perception.
Traditional AMI systems often generate excessive alerts, making it difficult to separate noise from meaningful action. SmartWorks Compass changes that by offering a layer of intelligent analysis:
- Audit-Ready Reporting: Aligns with AWWA M36 water audit standards, streamlining the preparation of regulatory submissions.
- Leak Quantification: Measures the volume and duration of customer-side leaks, helping quantify conservation impact.
- Performance Tracking Dashboards: Offers intuitive visuals to share with executives, stakeholders, or the public.
- Customer Communication Tools: Automates outreach to alert customers to suspected leaks, reducing complaints and costly bill adjustments.
The real power of water loss reporting lies not just in what it tells you—but in what you do with it. Utilities using SmartWorks Compass gain a continuous feedback loop: identifying issues, taking action, measuring outcomes, and refining processes.
This is where compliance becomes strategic intelligence—helping you stay ahead of regulations while optimizing performance.
📞 Contact us today to learn how SmartWorks Compass can turn your reporting requirements into measurable, strategic value.
