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Connecting Our Community – Utility Collaboration & Support
Connecting our Community
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Help Desk Hours
Our standard hours of support are from 8:00 am ET to 8:00 pm ET Monday through Friday excluding designated statutory holidays. If you need to call us and submit a ticket through the phone, or would like to chat with us, please contact us at +1 (877) 696-0125.
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Holiday Schedule

Holiday Schedule

SmartWorks recognizes statutory holidays in accordance with Ontario's legislation. All Support services are CLOSED on the following days unless otherwise noted:

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New Year’s Day

January 1
Closed

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Family Day

February 16
Closed

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Good Friday

April 3
Open

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Victoria Day

May 18
Closed

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Canada Day

July 1
Closed

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Civic Holiday

August 3
Open

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Labour Day

September 7
Closed

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Thanksgiving Day

October 12
Closed

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Christmas Eve

December 24
Early Closure (noon EST)

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Christmas Day

December 25
Closed

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Boxing Day

December 26
Closed

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New Year’s Eve

December 31
Closed