
Customer-side leaks can go undetected for weeks, causing costly damage and unhappy customers.
Customer-side leaks can go undetected for weeks, causing costly damage and unhappy customers.
SmartWorks Compass gives utilities the tools to spot and prioritize leaks early—avoiding false alarms and automatically notifying customers by text, email, or mail. This early detection helps reduce water loss, lower adjustment costs, and improve service—all before complaints roll in.
SmartWorks Compass gives utilities the tools to spot and prioritize leaks early—avoiding false alarms and automatically notifying customers by text, email, or mail. This early detection helps reduce water loss, lower adjustment costs, and improve service—all before complaints roll in.
The platform provides data reports and dashboards that utilities can use to support compliance efforts with regulations like California SB 555 and Texas TWDB, and to strengthen applications for funding opportunities.
The platform provides data reports and dashboards that utilities can use to support compliance efforts with regulations like California SB 555 and Texas TWDB, and to strengthen applications for funding opportunities.
Learn how Compass is helping utilities stay ahead of leaks and on track with their goals.
Learn how Compass is helping utilities stay ahead of leaks and on track with their goals.
Discover how our AI-enabled platform helps utilities identify leaks early, reduce water waste, and enhance customer service.
Discover how our AI-enabled platform helps utilities identify leaks early, reduce water waste, and enhance customer service.

Case Study: Utility Decision Management
With the help of SmartWorks Compass, Dakota Electric is able to automate repetitive processes, resolve outages faster, reduce load on peak days and minimize energy losses while maximizing the use of assets to better serve its members.
Challenges:
The member-owned, not- for-profit electric distribution cooperative determined it was time to improve data reliability and pursue new technological solutions to track solar resources and monitor load control contributions.
As the power provider to homes, businesses and farms in parts of Dakota, Goodhue, Scott and Rice counties, the cooperative decided to update its response capabilities to track and monitor where losses are occurring throughout their Advanced Grid Infrastructure (AGi) network.
Solution:
The Dakota Electric team opted to utilize the SmartWorks Compass platform to automate workflows and streamline processes across multiple utility systems, all using different technologies.
Dakota Electric uses an extensive range of SmartWorks modules to improve the customer experience and increase operational efficiency. For example, virtual metering calculations are used to aggregate and track distributed energy resources and load control performance. SmartWorks Compass also identifies transformers that need to be replaced, for instance when load has grown too high for the transformer’s rating.


One of the items that Dakota Electric has been tracking since before the AGi meters were installed, is the number of meter reading issues. As expected with the clean meter reading data being supplied by the AGi meters, you can see on the following graph, the amount of estimated bills and billing adjustments has dropped considerably.
With these new insights, Dakota Electric is able to automate repetitive processes, resolve outages faster, reduce load on peak days and minimize energy losses while maximizing the use of assets to better serve its customers and members
Click on the link below to view more results.
BTU is a Municipal Utility that serves rural and city consumers. Essentially we operate as a municipality, as well as, a cooperative. Our community also accommodates a University with a sister junior college. Between the both of them our population increases by 60,000 students, at least each year. This in return causes what we call student rush.

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BTU has completed up to 2,500 service orders in the dashboard in one day.
BTU has reduced our cut for nonpay only cutting up to 150 customers a day that complete the transaction in Compass and of the service order in CIS in less than 15 mins for all the 150 request. The repetitive action of cutting for nonpay and the quick transaction has not precedence… You will get cut.
BTU no longer manually resets demand in the field or through the raw data center. This is completed in a rule that tracks the transaction time stamping the reset of the meter. This is defined by the date the location is billed. Qualifying a new demand for each month of billing.
Implemented rules and virtual meters to create totalized meters for our consumers (primary meter with multiple metering points.)
Created virtual meters to separate the rural territory and city territory outlining the retail consumption. Identifying the peak for the month and evaluating this data to the generated transmitted power. (Retail vs Wholesale and where the power went)
Layer the meter events on a google map to identify the sporadic events that help identify problems on the grid.


