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Empower Your Utility With Data Intelligence
Discover how SmartWorks helps utilities improve operations and enhance customer service.
Empower Your Utility With Data Intelligence
Catch Leaks Before They Cause Damage
How SmartWorks Compass Helps Utilities Save Water, Money & Time

Customer-side leaks can go undetected for weeks, causing costly damage and unhappy customers.

Customer-side leaks can go undetected for weeks, causing costly damage and unhappy customers.

SmartWorks Compass gives utilities the tools to spot and prioritize leaks early—avoiding false alarms and automatically notifying customers by text, email, or mail. This early detection helps reduce water loss, lower adjustment costs, and improve service—all before complaints roll in.

SmartWorks Compass gives utilities the tools to spot and prioritize leaks early—avoiding false alarms and automatically notifying customers by text, email, or mail. This early detection helps reduce water loss, lower adjustment costs, and improve service—all before complaints roll in.

The platform provides data reports and dashboards that utilities can use to support compliance efforts with regulations like California SB 555 and Texas TWDB, and to strengthen applications for funding opportunities.

The platform provides data reports and dashboards that utilities can use to support compliance efforts with regulations like California SB 555 and Texas TWDB, and to strengthen applications for funding opportunities.

Learn how Compass is helping utilities stay ahead of leaks and on track with their goals.

Learn how Compass is helping utilities stay ahead of leaks and on track with their goals.

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Proactive Leak Detection: Revolutionizing Water Management

Discover how our AI-enabled platform helps utilities identify leaks early, reduce water waste, and enhance customer service.

Discover how our AI-enabled platform helps utilities identify leaks early, reduce water waste, and enhance customer service.

Case Studies Overview
Embark on a journey through our clients'
utility decision management,
meter data management
customer engagement
transformation and success stories.
View our case studies to see how we’ve helped utilities improve customer service and increase financial performance and operational efficiency.
Dakota Electric Association Case Study
Dakota Electric Association

Case Study: Utility Decision Management

With the help of SmartWorks Compass, Dakota Electric is able to automate repetitive processes, resolve outages faster, reduce load on peak days and minimize energy losses while maximizing the use of assets to better serve its members.

Challenges:

The member-owned, not- for-profit electric distribution cooperative determined it was time to improve data reliability and pursue new technological solutions to track solar resources and monitor load control contributions.

As the power provider to homes, businesses and farms in parts of Dakota, Goodhue, Scott and Rice counties, the cooperative decided to update its response capabilities to track and monitor where losses are occurring throughout their Advanced Grid Infrastructure (AGi) network.

Solution:

The Dakota Electric team opted to utilize the SmartWorks Compass platform to automate workflows and streamline processes across multiple utility systems, all using different technologies.

Dakota Electric uses an extensive range of SmartWorks modules to improve the customer experience and increase operational efficiency. For example, virtual metering calculations are used to aggregate and track distributed energy resources and load control performance. SmartWorks Compass also identifies transformers that need to be replaced, for instance when load has grown too high for the transformer’s rating.

2019 Billing Adjustments
2019 Billing Adjustments
2022 Billing Adjustments
2022 Billing Adjustments

One of the items that Dakota Electric has been tracking since before the AGi meters were installed, is the number of meter reading issues. As expected with the clean meter reading data being supplied by the AGi meters, you can see on the following graph, the amount of estimated bills and billing adjustments has dropped considerably.

With these new insights, Dakota Electric is able to automate repetitive processes, resolve outages faster, reduce load on peak days and minimize energy losses while maximizing the use of assets to better serve its customers and members

Click on the link below to view more results.

Case Study: BTU
Bryan Texas Utilities
Case Study: Move-in/Move-out

BTU is a Municipal Utility that serves rural and city consumers. Essentially we operate as a municipality, as well as, a cooperative. Our community also accommodates a University with a sister junior college. Between the both of them our population increases by 60,000 students, at least each year. This in return causes what we call student rush.

For the months from July into September we have a large number of move-in and move-outs between leasing groups, homeowners and students. In the past we did everything manually from move-in and move-outs, cut for nonpay, and manually reset commercial meters.
Case Study: BTU Part 2
With our interface between
Compass and our CIS, BTU now does the following:













Electronically extract validated register reads for daily billing from our CIS and Compass.
BTU has completed up to 2,500 service orders in the dashboard in one day.
BTU has reduced our cut for nonpay only cutting up to 150 customers a day that complete the transaction in Compass and of the service order in CIS in less than 15 mins for all the 150 request. The repetitive action of cutting for nonpay and the quick transaction has not precedence… You will get cut.
BTU no longer manually resets demand in the field or through the raw data center. This is completed in a rule that tracks the transaction time stamping the reset of the meter. This is defined by the date the location is billed. Qualifying a new demand for each month of billing.
Implemented rules and virtual meters to create totalized meters for our consumers (primary meter with multiple metering points.)
Created virtual meters to separate the rural territory and city territory outlining the retail consumption. Identifying the peak for the month and evaluating this data to the generated transmitted power. (Retail vs Wholesale and where the power went)
Layer the meter events on a google map to identify the sporadic events that help identify problems on the grid.
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4: DEA
"Being able to quickly get the alarm and replace the failed metering helps reduce estimated billing issues."
Craig Turner, Sr. Principal & Regulatory Engineer, Dakota Electric Association
5: BTU
"With SmartWorks Compass, Bryan Texas Utilities is now able to complete up to 2,500 service orders in one day."
Randy Trimble, P.E., Executive Director, Energy Delivery at BTU
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Véronique Gagnier
Unlock the Full Potential of Your Smart Infrastructure
Unlock the Full Potential of Your Smart Infrastructure
Explore our suite of Data Intelligence Solutions, expertly designed to help utilities optimize operations, enhance efficiency, and drive measurable results. Discover how our solutions can transform your infrastructure for the future.
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SmartWorks, a division of N. Harris Computer Corporation, is part of a utility group that serves over 1,000 customers across North America and the Caribbean.
Our solutions empower electric, water, and gas utilities to unlock the full value of their smart infrastructure investments.
With advanced analytics, intuitive visualizations, and automation tools built to optimize utility operations, SmartWorks Compass transforms data into actionable insights—backed by the support of our experienced professional services team.