Data Intelligence | Harris SmartWorks

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SmartWorks Compass

A comprehensive reporting, analysis, and data visualization platform to unlock the full value of your advanced metering infrastructure (AMI).

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Overview

Utility Decision Management

SmartWorks Compass is a utility decision management solution that enables utilities to maximize their return on investment in their smart infrastructure.

The platform intelligently interprets the smart meter data collected in the meter data management (MDM) system including; interval readings, register readings, meter-related problems, outage information, data quality information, and more.

This data is heavily analyzed by the SmartWorks Compass framework to ensure accuracy, calculate statistics and isolate any potential issues.

Designed for automation, the SmartWorks Compass suite includes the scalable and configurable meter data management module, MeterSense along with a series of decision management modules that combine integration and workflow with deep analytics to automate utility processes.

It also works seamlessly with third party MDM system providers to transform meter data into personalized, relevant and timely insights that utilities need to increase revenues, improve customer satisfaction and optimize operational efficiency.

Beyond meter-to-cash

Analytics: Beyond Meter-to-Cash

Utilities considering an MDM system must look beyond a basic meter-to-cash functionality solution in order to unlock the full value of their AMI network.

The flexible SmartWorks Compass platform is designed to meet the immediate and future needs of the utility by empowering them to add additional functionality during the implementation process or activate analytic modules at a later date that is more convenient.

All Modules #1

There's a Module for That:

Extending SmartWorks Compass

One of the appealing features of SmartWorks Compass is that the functionality can be extended with modules. You are not limited to the core modules that come with SmartWorks Compass. The list of available module solutions are always growing.

Conservation & Demand Analytics

Outage Supervision

Water Loss Analysis

Load Control Verification

Transformer Analysis

Water Meter Health

Rate / Revenue Analysis

Energy Procurement Planning

Line Loss Analysis

Conservation Manager

Targeted Messaging

C&I Meter Reading

Voltage Analysis

Leak Detect & Notification

Move-In / Out Automation

Automated Disconnect

Permalog Integration

If you have a requirement for a module that is not shown, please contact us and we will be happy to discuss a solution for your particular use case.

MeterSense #2

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

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Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

KPI Dashboard #3

The SmartWorks Key Performance Indicator (KPI) Dashboard provides a snapshot view of utility performance within a single, configurable screen.

KPI Dashboard

View current performance, configure
notifications and share information with key
personnel.

Benefits:

• Collects, analyzes and displays operational data from any accessible system, including the CIS, MDM, SCADA and OMS.
• Calculates key metrics on the data, tracks how those metrics change over time, and monitors the results against key thresholds.
• Provides powerful visualization tools, enabling utilities to view the detailed underlying data, explore the root cause of changes and view trends through a time lapse feature on a single, shareable screen.

Rate / Revenue Analysis #4

The SmartWorks Rate and Revenue Analysis solution permits the utility to quantify the financial impact of rate changes on customer cost and utility revenue.

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Rate and Revenue Analysis

Understand the impact of rate structures on revenues and customers’ costs.

Benefits:

• Analyzes the effect of simple and complex rate changes in a highly configurable solution.
• Measure both short and long term financial effects of real or proposed rate changes using actual and forecasted consumption data.
• Allows the utility to make informed rate decisions that drive conservation and demand management while balancing revenue with customer satisfaction.

Targeted Messaging #5

The SmartWorks Compass Targeted Messaging solution includes powerful analytics that segment your customers intelligently into groups based on detailed categories and demographic data.

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Targeted Messaging

Send personalized messages to recipients that benefit the most.

Benefits:

• Maximize effectiveness of your programs
• Contain communication budgets
• Increase credibility with your customers

Move-In / Out Automation #6

The SmartWorks Automated Move-In / Move-Out solution simplifies the process of gathering a first or final read for new or departing accounts.

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Move-In / Move-Out

Streamlines the process of gathering final reads and start reads reliably.

Benefits:

• Remotely gathers required customer billing determinants per open CIS Service Order for timely billing processes.
• Automates routine tasks crossing multiple utility systems.
• Reduces manual effort in everyday processes, allowing CSRs to focus on providing high quality and efficient customer service.

Conservation & Demand Analytics #7

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Conservation & Demand Analytics

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Load Control Verification #8

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Load Control Verification

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Energy Procurement Planning #9

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Energy Procurement Planning

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

C&I Meter Reading #10

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

C&I Meter Reading

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Automated Disconnect #11

The SmartWorks Automated Disconnect Reconnect solution integrates across utility solutions to simplify the meter service status change process from start to finish.

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Automated Disconnect

Execute these actions without the intervention of utility personnel.

Benefits:

• Remotely executes a service disconnect or reconnect per open CIS Service Order according to a defined utility scheduled, with no manual intervention required.
• Considers pertinent factors such as weather, safety or throttling requirements.
• Integrates AMI capabilities within the utility’s business processes, helping the utility realize a return on investment in their smart metering capabilities.

Outage Supervision #12

The SmartWorks Outage Performance module takes the complexity out of understanding the data so you can resolve outages faster and get the lights back on sooner.

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Outage Supervision

Make your customers happier by responding to outages faster.

Benefits:

• Contextually displays outage and restoration event information on a graphical map.
• Calculates outage performance metrics and statistics at the customer and system level.
• Embeds automation in the outage event handling process, streamlining the utility’s resolution process and enhancing customer service through proactive communications.

Transformer Analysis #13

The SmartWorks Transformer Loading Analysis solution uses analytics to ensure that distribution transformers are operating within their optimal operating band.

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Transformer Analysis

Improve system reliability and reduce costs by identifying problematic transformers.

Benefits:

• Displays detailed analytical information about the utility’s distribution network using intuitive visualization.
• Analyzes transformer load and its contributors to identify system reliability risks and provides the details necessary to effectively plan for the mitigation of risk.
• Assists in prioritizing the repair or replacement of distribution assets.
• Calculates optimal equipment sizing for the benefit of reducing physical loss, downtime and restoration costs.

Line Loss Analysis #14

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Line Loss Analysis

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Voltage Analysis #15

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Voltage Analysis

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Blink Analysis #16

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Blink Analysis

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Water Loss Analysis #17

MeterSense is a scalable and configurable meter data management (MDM) solution that efficiently manages and intelligently interprets critical smart meter data.

Play

Water Loss Analysis

Takes the complexity out of managing your meter read data.

Benefits:

• Provides powerful data validation in an easily configured solution.
• Ensures quality and completeness of meter read data.
• Delivers accurate and timely billing determinants with the ability to consider complex rate structures.

Water Meter Health #18

The SmartWorks Water Meter Health intelligently filters out locations with known reasons for usage drops or degradation to identify meter failure, independent of meter age.

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Water Meter Health

Reduces non-revenue water and improves financial performance.

Benefits:

• Analyzes the utility’s existing meter data to detect stopped or slowing meters and underlying meter degradation issues.
• Provides the data required for the utility to plan targeted meter replacements or repairs.
• Quantifies the financial benefit of performing meter replacement and repair and effectively presents this information to the utility using executive dashboards.

Conservation Manager #19

The SmartWorks Water Conservation Manager evaluates the effectiveness of utility conservation programs.

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Conservation Manager

Make informed decisions on how best to allocate limited budgets and resources.

Benefits:

• Tracks all conservation related data in a single system of record.
• Quantifies the effectiveness of each conservation program using dashboards, reports, and analysis tools.
• Delivers customized alerts and scorecards to encourage customer participation in utility programs.
• Empowers the utility to make informed decisions on how best to allocate their limited conservation budgets and resources.
• Permits the utility and its customers to make the best decisions on the management of their water resources.

Leak Detect & Notification #20

The SmartWorks Leak Detection solution analyses consumption data to identify leak events and automate their handling.

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Leak Detect & Notification

Identify leaks to reduce costs and sustainably manage water resources.

Benefits:

• Uses business intelligence to examine consumption data while considering logic that accounts for customer usage patterns and exceptions to identify legitimate meter leak events.
• Offers automation capabilities that streamline the leak detection and customer notification process.
• Assists in reducing costly water damage while contributing to the conservation of water resources.

Permalog Integration #21

The SmartWorks Permalog Integration solution enables water utilities to import, interpret and display FCS Permalog Leak Detection data to efficiently identify and respond to leak events.

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Permalog Integration

Reduce losses and decrease field costs by identifying leaks to respond faster.

Benefits:

• Allows the utility to visualize leak events, configure real time event notifications and automate associated utility actions.
• Identifies leak event patterns and correlates patterns with operational parameters, such as line pressure.
• Assists in efficiently identifying and reducing non-revenue water and the associated financial impact to the utility and customer alike.

Artificial Intelligence

Leveraging AI to learn how to perform routine tasks

SmartWorks Compass incorporates sophisticated algorithms to help utilities make sense of the data and translate it into information that is useful to overcome obstacles and challenges.

Our tailor-made services will bring you back into the 21st century, allowing you to offer the customer service that your clients demand.

Insights

Putting the power of SmartWorks Compass to work for you!

Using insights to transform information into strategies.

A report, titled The Digital Transformation Of Water: 8 Trends To Watch In 2018, read: "Globally, the water industry has embarked on a journey toward digital transformation. The sector can no longer sustain itself in isolation from the technological shifts happening in other infrastructure industries and at the customer level.”

Reports

Automate Your Reporting

Uncertainty will be a constant for many in the oil and gas sector, but that doesn’t need to be the case for natural gas utility providers. Technology now plays a key part in customer service and allows providers to interact directly with their customer.

Our tailor-made services will bring you back into the 21st century, allowing you to offer the customer service that your clients demand.

Compass

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The Best UX is No UI

SmartWorks Compass enables utilities to automate processes to replace manual effort by eliminating the need for user interaction to execute recurring tasks.

As a result, utilities increase operational efficiency, reduce operating costs and experience fewer error-prone conditions.

Don't Take Our Word For It

Don't Take Our Word For It

Hear what our community has to say about their experiences.

Move-In/Move-Out

Case Study: Move-In/Move-Out

Conservation

Case Study: Internet of things

Conservation

Case Study: Customer Engagement

Who we work with

Who we work with

More than 300 utilities throughout North America and the Caribbean rely on SmartWorks Compass to streamline their business.

Alameda

Albany

Albuquerque

Aqualectra

Arlington

Azuza

BELCO

BELD

Bluewater Power

Maximize Your ROI

Maximize Your ROI With SmartWorks Today

With advanced analytics, powerful visualizations and holistic automation tools to make every part of your utility more efficient and a professional services team to help you, getting started with SmartWorks Compass has never been easier.